Calendar debugging question

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Calendar debugging question

Feedback Type: Problem

Product Area: Other

Technical Area: Administration

Platform: Windows

Release: 8.5.1

Reproducible: Intermittent

I have posted this at crackberry, as I think this is mainly a BB issue, but hoping someone here can help too.

We are having periodic issues with calendar entries being properly processed between Notes and a Blackberry Bold that has moved beyond annoying, and is becoming a problem for one of our execs.

This person lives on her blackberry, and the calendar. If something is not on the calendar, she will forgot she has scheduled or accepted a meeting, even if she did it just 10 minutes before. She has missed some rather important meetings because an entry is not being displayed on one of the systems.

She will accept a meeting invite, mostly a reschedule, cancelation or a re-invite to a meeting she previously declined. And it will be added to the only one of her calendars (Notes or Blackberry) – and not always from the system she accepted the meeting from.

Whenever we can get her bb from her to test it, we cannot replicate the problem in any fashion using new meeting requests. So, at this point, I am split on possibilities – user error (she types on the bb faster than a teenager can text) or problems with the specific meeting documents.

Unless we can verify that it is the documents, it will be unlikely she will accept the idea that all future meetings will need to be deleted and re-created. The same with user errors, how can we prove it is something she is doing?

Right now, both our Domino and BPS server are set to normal debug levels – and we are seeing no errors. What I would like to be able to see in detail is WHEN she opened and accepted/declined a meeting, from WHICH device (Notes/bb) and if there is any issues with the meeting documents. If she is getting errors only when she processes meetings on the bb, how is she doing it? Is this level of logging possible, and if so how do I turn it on?

Any other ideas?

Other users have had an issue or two with a meeting not replicating from the phone back to notes, but these have been rare per user, and easily dismissible as a fluke.

A few details which may or may not be playing a part in this
Our environment:
Domino 8.5.1 FP2
BPS 4.1.4.17
BB Bold 9630
BB Curves 8520
BB Policy is the default policy settings

- Most, but not all, of the errors are occurring from rescheduled reoccurring meetings. In some cases she is the chair, in others not.
- The reoccurring meetings are scheduled 1 year out

- The exec in question is on Notes 8.5, using the Mail85Standard template
- The person she has the most problems with calendar issues is on Notes 7, using the iNotes6 template
- Both mail files are on the Domino 8.5.1 server.

- The exec has several location documents in Notes to change her Internet email address on outbound emails. The portion that specifies her Notes mail locations and details are the same in all locations.
- Would this come into play in processing meetings? If so, wouldn’t we see a lot of dead mail?

Feedback number WEBB86NHS7 created by ~Andy Nimhipipuljip on 06/22/2010

Status: Open
Comments: